Our Approach

business technology should be seamless.

Our approach toward IT Support is driven by your business and your unique goals. We believe that good tech support doesn’t happen in a bubble . . . your systems need to be designed the right way from the ground up.

Good IT support starts with systems built on solid, reliable platforms that are designed so that your employees can work without technology getting in the way. We come alongside our clients for the entire IT lifecycle, so that systems stay aligned with your business objectives, freeing your employees to do their best work every day.

What is the IT Lifecycle?

At Seitel Systems, we see the IT lifecycle as the progressive maturity of an organization’s Information Technology environment. Across that lifecycle we work with network, server, cloud, desktop, and mobile technologies — integrating them in an IT environment that best suits your business priorities and goals.

While you’ll find many complicated IT lifecycle methodologies out there, we’ve simplified our approach to four major steps that help IT organizations mature their relationships to technology: Assessment, Design, Implementation, and Support. 

Click the modules below to explore how we approach each of these IT lifecycle phases.

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IT Assessment

A comprehensive deep-dive into your networked systems to identify problems & recommend solutions.

Strategic Design

High-level IT planning & design builds an IT Roadmap, matching technology with your business objectives.

IT Projects

Our engineers help you implement new systems with  technical expertise in the areas where you need it most.

IT Support

We balance end-user responsive support with  proactive maintenance for security, reliability, and performance.

We take this approach because we understand that IT systems aren’t one-size-fits-all, set-it-and-forget-it solutions . . . they need to be thoughtfully designed and regularly maintained. And we believe that your business needs to be at the forefront of your IT conversations. So at every stage, we integrate IT standards for security, reliability, and performance that help your business run efficiently.

The Best of Both Worlds

We offer a hybrid of a traditional IT Professional Services model and an MSP, giving you professional IT Managed Services without compromise.

Our affordable proactive support plans use industry-leading tools for proactive IT management. And if you need to fully outsource IT, our SRP Complete IT Support plan builds in scheduled visits for onsite maintenance. 

Think you can't afford cybersecurity defense?

think again.

For years, the cybersecurity industry has overlooked SMBs as too "small potatoes" for robust security solutions, and most SMBs think they can't afford effective cyberdefense strategies.

At Seitel Systems, we have next generation intrusion detection and response capabilities that you won't find in our competitors. Not only that, we've baked them into our affordable SRP proactive support packages . . . for as few as 10 workstations.

IT Project Expertise

We design and implement industry-leading technology solutions built for the way real businesses work. Our team is experienced in all of the most in-demand technologies, including Office 365 and Amazon Web Services cloud solutions.

No cut corners.
No hidden agendas.

Transparency matters to us at Seitel Systems. We don’t resell hardware or softwareso you can trust our recommendations. We are dedicated to providing the best advice we can without any vested interest or vendor bias.

We maintain Microsoft Partner competencies in the technologies our clients need most so that we have access to partner-only benefits for our clients. But unlike our competitors, we opt-out of referral fee programs so that we can keep our objectivity in the recommendations we make to our clients.  

Always Local

As a home-grown Seattle company, our Service Desk is  100% staffed by local techs who always answer the phone during business hours, so you don’t have any frustrating voicemail trees to navigate.

We support our local communities, and are honored that many of the Puget Sound’s most respected businesses, nonprofit organizations, public utilities, and government agencies choose Seitel Systems as their IT partner.

Let's grab a cup of coffee.

We don't do high-pressure sales pitches, but we'd love an opportunity to get to know you.

We have offices in Seattle, Tacoma, and Bellingham, and can meet you anywhere in the greater Puget Sound area.