Business technology should be seamless
OUR APPROACH
Our approach toward IT Support is driven by your business and your unique goals. We believe that good tech support doesn’t happen in a bubble… your systems need to be designed the right way from the ground up.
We take this approach because we understand that IT systems aren’t one-size-fits-all, set-it-and-forget-it solutions… they need to be thoughtfully designed and regularly maintained. And we believe that your business needs to be at the forefront of your IT conversations. So at every stage, we integrate IT standards for security, reliability, and performance that help your business run efficiently.
While you’ll find many complicated IT lifecycle methodologies out there, we’ve simplified our approach to four major steps that help IT organizations mature their relationships to technology:
Assessment, Design, Implementation, and Support.
IT Assessment
Seitel Systems provides comprehensive IT Assessment services to help organizations optimize their technology investment and plan for future business needs. Our assessment methodology comprises discovery, analysis, and reporting; the result is a compilation of recommendations to fix existing problems and improve IT infrastructure security, reliability, and performance. Each assessment includes an onsite review by one or more engineers, an offsite review and analysis, and the development of a comprehensive report.
In this phase, we:
- Review current network systems and infrastructure
- Review servers and services to assess overall function and performance
- Evaluate existing network documentation
- Review email system and anti-spam solution
- Review backup systems and processes
- Analyze current local and wide area network (LAN/WAN) performance and investigate future needs
- Research and develop specific recommendations for improvement and growth
The Assessment Report Includes:
Summary of analysis findings
Overview of the network, servers and supporting systems
Schematic design and layout of the current LAN/WAN
Recommendations to include network security, performance, function and reliability
The Best of Both Worlds
We offer a hybrid of a traditional IT Professional Services model and an Managed Service Provider, giving you professional IT Managed Services without compromise.
Our affordable proactive support plans use industry-leading tools for proactive IT management. And if you need to fully outsource IT, our SRP Complete IT Support plan builds in scheduled visits for onsite maintenance.
We Earn Your Business Each Month
Our flexible approach allows our services to change with your needs. With our hourly charge rate, you only pay for the services you use, and our monthly contract structure means those services can be adjusted easily. This approach delivers maximum value while granting our clients transparency and control.
While we aim to build long-term partnerships with our clients, we prefer to do this by earning your business through demonstrating our value every month. We never lock our clients into a services model that doesn’t scale up or down with the needs of their environment. Reach out to discuss our scalable approach!