Security. Reliability. Performance
Business IT Support
Seitel Systems provides ongoing IT Support services to clients through a combination of proactive and responsive capabilities designed to keep your systems working efficiently, minimize downtime and keep your business productive.
We call our proactive maintenance service plans SRP: Security, Reliability, Performance. Our three SRP support tiers provide the right combination of tools, processes, and personnel for your needs — whether you’re seeking fully outsourced IT or a complement to your in-house IT resources.
3 Levels of Support:
LEVEL 1
SRP Lite
We provide the remote tools
Our most lightweight option is SRP
Lite, which provides the industry-leading software tools your IT team needs to efficiently manage your systems themselves:
- Ticket Management
- Automated Maintenance,
- Monitoring, and Reporting
- Password Management
Our monitoring software agents are
configured to your specifications, alerting your team to urgent issues that need attention and sending regular reports every month. While your in-house team is the primary resource for IT support, SRP Lite gives us visibility into your systems so that we can effectively support you when you need to call us for help.
LEVEL 2
SRP Essentials
We provide the remote tools +
Service Desk Management
SRP Essentials includes all the tools
of SRP Lite, plus remote Service Desk management processes, robust
next-generation security defense tools, and regular remote review by our in-house technicians. This combination is ideal for clients who only need our remote Service Desk management without the onsite
human component.
- Ticket Management and Automated Maintenance Tools
- Best-of-Breed Security Protections
- Twice-Annual Detailed Review of your IT Environment
Your onsite IT personnel can use their time efficiently on the work that matters most to them, since we’re keeping an eye on the health of your systems. Your team can perform regular scheduled maintenance and remediate issues found by the detailed semiannual review, or call us for hourly service when you need additional remote or
LEVEL 3
SRP Complete
We provide the remote tools + Service Desk Management + Onsite Scheduled Support
SRP Complete adds onsite Scheduled Support to the tools and processes of SRP Lite and SRP Essentials, encompassing everything you need for complete proactive care and maintenace of your IT systems.
- Onsite Scheduled Support
- Assigned Primary Engineer
- Optional assigned Senior Engineer for IT strategy
SRP Complete is ideal for any company that wants onsite support at least every other month, in addition to outsourced remote Service Desk Management. If you are seeking to fully outsource your IT department, this is the SRP option that will suit you best.
BONUS
All SRP clients receive discounted hourly rates
If your team needs additional help resolving any issues or keeping up with regular maintenance tasks, our engineers are ready to help on a time & materials basis. Should you need to call on us for any reason, all SRP clients receive our Preferred Client discount on hourly rates.