Outsourced IT Helpdesk
local Service Desk
Seitel Systems’ Service Desk is 100% staffed by local technicians who are ready to help your IT team, and your end-users, with their day-to-day troubleshooting needs.
With one convenient phone number (and no annoying voicemail trees), you can open tickets by calling us, sending us an e-mail, or opening a ticket through our online ticketing portal.
IT Support Made Simple
Our local Service Desk is a big reason why Seitel Systems is Western Washington’s favorite IT support partner, trusted by leading organizations in the greater Seattle area. Our philosophy is to make IT support as simple as possible, coming alongside our clients to reduce the burden of supporting their users – and freeing them to focus on what they do best.
Our Service Desk team is equally comfortable supporting users who contact us directly, and working collaboratively with an in-house IT support team. In fact, many of our larger clients with a full in-house IT department choose to outsource their IT Helpdesk to our Service Desk, so they can focus on larger projects.
When you call our IT Service Desk, you’ll notice a difference right away. Seitel Systems has a friendly and approachable Service Desk team that works patiently and clearly to assist end-users with troubleshooting workstation-level issues. Our Service Desk is available by phone or email, or users can submit tickets via an online ConnectWise portal. Calls to our Service Desk are always answered by actual human beings during business hours, so users never have to navigate a voicemail tree when they need support.
Our Service Desk team also manages our SRP Support plans, which include proactive maintenance tasks, triaging system alerts, and creating periodic reports that give insights into your environment.
Managed IT Service Desk
seamless user support
Your users can call or email us directly when they need support.
Plus, with streamlined ticket management, your internal IT team can seamlessly hand off tickets to our Service Desk for resolution.
As a home-grown Seattle company, our Service Desk is 100% staffed by local techs who always answer the phone during business hours, so you don't have any frustrating voicemail trees to navigate.
We support our local communities, and are honored that many of the Puget Sound's most respected businesses, nonprofit organizations, public utilities, and government agencies choose Seitel Systems as their IT partner.
No cut corners.
No hidden agendas.
Transparency matters to us at Seitel Systems. We don't resell hardware or software—so you can trust our recommendations. We are dedicated to providing the best advice we can without any vested interest or vendor bias.
We maintain Microsoft Partner competencies in the technologies our clients need most so that we have access to partner-only benefits for our clients. But unlike our competitors, we opt-out of referral fee programs so that we can keep our objectivity in the recommendations we make to our clients.
We have offices in Seattle, Tacoma, and Bellingham, and can meet you anywhere in the greater Puget Sound area.