SRP – Proactive IT Support
Security. Reliability. performance.
Proactive IT Support tunes up your IT systems, much like you tune up your car to keep it running well throughout its usable life.
We call our proactive maintenance service plans SRP: Security, Reliability, Performance. Our three SRP support tiers provide the right combination of tools, processes, and personnel for your needs—whether you’re seeking fully outsourced IT or a complement to your in-house IT resources.
proactive IT Support
Every IT organization needs to have three things for effective IT support: tools, processes, and personnel. By partnering with Seitel Systems, you can outsource only what you need.
Our three proactive SRP Support tiers give you the right combination of elements for your business needs. SRP gives you predictable monthly costs while keeping your systems healthy and up-to-date, minimizing work interruptions for your staff and reducing your reliance on incident response to keep things running smoothly.
Our three SRP Support tiers are designed around different ways of working—some are a better fit for full IT outsourcing, others work better in collaboration with in-house IT personnel. Explore the tiers below to see which one you think would work best for you.
Three levels of support
SRP Lite
We provide the remote tools
Our most lightweight option is SRP Lite, which provides the industry-leading software tools your IT team needs to efficiently manage your systems themselves:
- Ticket Management
- Automated Maintenance, Monitoring, and Reporting
- Password Management
Our monitoring software agents are configured to your specifications, alerting your team to urgent issues that need attention and sending regular reports every month. While your in-house team is the primary resource for IT support, SRP Lite gives us visibility into your systems so that we can effectively support you when you need to call us for help.
SRP Essentials
We provide the tools + Service Desk Management
SRP Essentials includes all the tools of SRP Lite, plus remote Service Desk management processes, robust next-generation security defense tools, and regular remote review by our in-house technicians. This combination is ideal for clients who only need our remote Service Desk management without the onsite human component.
- Ticket Management and Automated Maintenance Tools
- Best-of-Breed Security Protections
- Twice-Annual Detailed Review of your IT Environment
Your onsite IT personnel can use their time efficiently on the work that matters most to them, since we’re keeping an eye on the health of your systems. Your team can perform regular scheduled maintenance and remediate issues found by the detailed semiannual review, or call us for hourly service when you need additional remote or on-site resources.
SRP Complete
We provide the Tools + Service Desk Management + Onsite Scheduled Support
SRP Complete adds onsite Scheduled Support to the tools and processes of SRP Lite and SRP Essentials, encompassing everything you need for complete proactive care and maintenace of your IT systems.
- Onsite Scheduled Support
- Assigned Primary Engineer
- Optional assigned Senior Engineer for IT strategy
SRP Complete is ideal for any company that wants onsite support at least every other month, in addition to outsourced remote Service Desk Management. If you are seeking to fully outsource your IT department, this is the SRP option that will suit you best.
Bonus :
All SRP clients receive discounted hourly rates
If your team needs additional help resolving any issues or keeping up with regular maintenance tasks, our engineers are ready to help on a time & materials basis. Should you need to call on us for any reason, all SRP clients receive our Preferred Client discount on hourly rates.
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Always Local
As a home-grown Seattle company, our Service Desk is 100% staffed by local techs who always answer the phone during business hours, so you don't have any frustrating voicemail trees to navigate.
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