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Choosing the Right IT Service Provider for Your Business: Pricing Models and Contract Structures

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As an IT Manager, Director or Small Business Owner, it is essential to budget your IT spend wisely.  Partnering with an IT service provider can be a beneficial way to outsource these critical tasks and ensure that they are handled by professionals. However, choosing the right IT service provider is not a decision to be taken lightly. There are several factors to consider, including pricing models and contract structures.

Pricing Models

One crucial aspect of selecting an IT service provider is their pricing model. There are two standard options: fixed-fee and flexible/hourly. With a fixed-fee model, you will pay a predetermined monthly rate that typically correlates with the number of users in your organization. On the other hand, a flexible/hourly model involves paying a fixed fee for specific services and hourly rates for any additional work.

There are pros and cons to both pricing models:

  • Fixed-fee arrangements can offer the advantage of predictable costs, but they may not allow for flexibility in scaling up or down as your IT needs change.
  • Flexible/hourly pricing, on the other hand, can provide more control and transparency, allowing you to only pay for the services you actually use.

At Seitel Systems, we believe in the transparency and control offered by the flexible/hourly pricing model. It allows our clients to manage their overall IT spending without falling into the potential trap of a fixed-fee model. Over time, the flexible model can actually cost less as the IT service provider is not “hedging their bet” against having to do more work than the monthly fee accommodates (see Cost Comparison infographic below). This model also allows clients to scale their IT services up or down as needed rather than being locked into a fixed-fee arrangement that may not align with their changing needs.

Contract Structure

Another essential factor to consider when partnering with an IT service provider is the contract structure. Some companies offer annual or multi-year contracts with a minimum monthly cost and early-termination penalties. Others offer a month-to-month design that allows for more flexibility in making changes to reflect the changing needs of your organization.

Annual or multi-year contracts can provide the advantage for longer-term planning and potentially lower costs. Still, they may not be suitable for businesses that are unsure of their IT needs or may need to change their IT services in the future. Month-to-month contracts offer more flexibility and the ability to make changes as required, but they may not provide the same level of cost predictability.  At Seitel Systems we understand the importance of flexibility and never lock our clients into a service model that does not scale with the needs of their environment. We believe in earning our client’s business on a monthly basis and appreciate the opportunity to demonstrate our value. That being said, we are more than happy to work with clients with special contracting needs due to the nature of their organization and will put a structure in place to meet those needs.

Expertise

When considering an IT service provider, it is vital to ensure that they have the necessary expertise and resources to meet your needs. At Seitel Systems, our team comprises highly trained and experienced professionals dedicated to staying up-to-date on the industry’s latest technologies and best practices. We have a range of resources at our disposal, including state-of-the-art equipment and software, to ensure that we can provide top-quality services to our clients.

In addition to expertise and resources, it is vital to consider the level of customer service and support that an IT service provider offers. At Seitel Systems, we pride ourselves on our dedication to our clients and our commitment to providing excellent customer service. We are always available to answer any questions or concerns you may have and are dedicated to finding solutions to any issues that may arise.

Bottom Line

At Seitel Systems, we are committed to providing our clients with the highest level of service and security. We are always prepared to legally affirm items like client confidentiality, non-disclosure, and data protection, and we take the security and compliance of our client’s IT systems very seriously.

In conclusion, choosing the right IT service provider is crucial for the security and compliance of your business’s IT systems. Consider both pricing models and contract structures before making a decision and be sure to select a reputable and trustworthy company that will prioritize your needs. At Seitel Systems, we are committed to meeting the unique needs of our clients and providing the highest level of service and security. We believe in offering transparency and control through our flexible/hourly pricing model and the ability to make changes as needed through our month-to-month contract structure. We understand that every business is different and are dedicated to finding the best solution for yours.

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Where to find us:

Seattle Office:

1200 Western Ave, Suite 100
Seattle, WA 98101
phone: 206.832.2875
info@seitelsystems.com

Tacoma Office:

221 South 28th Street, Suite 101
Tacoma, WA 98402
phone: 253.579.1511

Service Desk:

phone: 206.832.2820
servicedesk@seitelsystems.com

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