Kanban systems optimize complex project management with greater accountability, transparency, and teamwork. And when it comes to Kanban options, TopLeft provides a winning solution that makes task management and distribution frictionless for project managers across all industries.
As such, it is truly an honor to announce that TopLeft recently invited Seitel Systems’ Service Desk Manager Judi Baker as a panelist, where she shares her vast experience and practical tips on applying the company’s leading Kanban functions.
Judi has over seven years of experience at Seitel Systems, where she remains a top management team member overseeing the company’s tier 1, tier 2, and tier 3 (escalation) service desk teams. Her primary duties include providing clients with project lifecycle details and status updates while developing and implementing quality and process improvements.
Sharing TopLeft’s Advanced Kanban Offerings
TopLeft’s Kanban solution allows Service Desk team members to work more efficiently, prioritizing, documenting and resolving tickets along with additional access to configurations, reports and time entries. Team members can be assigned as resources to work on tickets, and allows for easy transferring and/or escalation of tickets across combined teams (dispatch, technician, engineering, management).
This enables Judi to manage user tickets efficiently while eliminating the most common communication bottlenecks. She overcame some of the biggest challenges in scheduling team members, and consistently tracked ticket time and descriptions throughout each collaboration. Judi’s positive experience with TopLeft’s game-changing platform equipped her with the tools and features required to maintain maximum team visibility.
Judi aims to share her productive TopLeft experience and answer questions about improving workflow with tried-and-tested use cases.
Seitel Systems‘ Trusted Experience
Seitel Systems has leveraged TopLeft’s Kanban system in streamlining communications with its IT Service Desk team, minimizing the clicks required to keep clients on the same page. Judi and her team have reliably simplified communications for clients through TopLeft’s solution, so that companies can invest their resources and quality time in other value-added aspects of their business.
Seitel Systems‘ trusted IT support has gained the trust of TopLeft in addition to a growing group of clients that can expect industry-specific expertise every time. Learn how Seitel Systems can help boost your company’s service support capabilities today.